Delta Continued...



In response to my first blog: http://chadbordes.com/2010/05/02/dear-delta-airlines/

So i got a response today. I was so excited…wait a minute. Delta responded to my concern. They didn't respond at all. Looks like they took a generic "I'm sorry" and added some stuff about "recent email exchange"????? Hello, this was my first email exchange with them, unless you want to count the one where I had to complain about the two Hawaiian airlines flights, in which, Delta has a sky miles partnership with, and I can accrue mileage towards status on Delta, but the class of service was not correct. Bye bye 12k miles.

Anyhow, here is what delta said:

Dear Mr. Bordes,

Thank you for your e-mail to Delta Air Lines.

In regards to your e-mail, we apologize about you dissatisfaction with
the changes of the Skymiles program changes. And we will be sure to
forward any suggestions over to the skymiles Administration department.

I appreciate your additional comments concerning our recent exchange of
e-mails. We treat any report of customer dissatisfaction very seriously
and regret your disappointment with our initial reply. The airline
industry is very competitive, and the goodwill of our customers is
important to the lasting success of our company. Your feedback is
important to us and we incorporate customers' views and opinions as we
make decisions. And hope you continue your loyalty with the skymiles
program.

Thank you for giving Delta the opportunity to serve your travel needs.

Sincerely,

Ayana Walker
Online Customer Support Desk
http://www.delta.com


They probably should have stopped after the first paragraph. The second seems to be a mix of BS since there were no recent exchanges of emails.

Anyhow, I am just ranting. by the way, i am curious to know who kana is? The email came from Kana@delta.com

Maybe it stands for Kustomer Annoyances and Notworthy Adversarys?

Happy Sunday!

Until next time.

Comments

  1. If only more than 54 people would read about this!

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  2. [...] Delta Continued… May 2010 1 comment 5 [...]

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